Protocol ("we," "us," or "our") operates the Protocol fitness application and the website at protocolapp.ai, including all related information, content, features, tools, products, and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our application, or otherwise interact with us.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with the Services:
Contact Information
Your name, email address, and phone number.
Account Information
Your username, password, security questions, preferences, and settings.
Health and Fitness Data
Information you provide or that we collect through the app, including workout history, meal logs, body measurements, weight, fitness goals, dietary preferences, and activity data.
Device Information
Information about your device, operating system, browser, IP address, and other unique identifiers.
Usage Information
Information about how you interact with the Services, including features used, screens viewed, and time spent in the app.
Payment Information
If you subscribe to a paid plan, we collect payment details necessary to process your subscription through our payment processors.
Communications
Information you include when you contact us for support or provide feedback.
How We Collect Your Information
We collect personal information from the following sources:
- Directly from you when you create an account, use the Services, input health and fitness data, or communicate with us
- Automatically through the app and website via cookies and similar technologies
- From service providers who help us operate and improve the Services
- From third-party integrations if you choose to connect external fitness devices or health apps
How We Use Your Information
We use your personal information to:
- Provide and personalize the Services, including AI-powered meal scanning, workout tracking, personalized coaching, and recommendations tailored to your fitness goals
- Process subscriptions and payments
- Communicate with you about your account, updates, and customer support inquiries
- Improve and develop the Services based on usage patterns and feedback
- Send marketing communications (with your consent where required) about new features, promotions, or related offerings
- Ensure security by detecting and preventing fraud, unauthorized access, or other harmful activity
- Comply with legal obligations and respond to lawful requests
How We Share Your Information
We may share your personal information in the following circumstances:
- With service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support
- With your consent or at your direction, such as when you connect third-party fitness apps or devices
- For business transactions such as a merger, acquisition, or sale of assets
- To comply with law including responding to subpoenas, court orders, or legal process
- To protect rights and safety including enforcing our terms, protecting our rights, and ensuring user safety
We do not sell your personal information to third parties.
Your Health and Fitness Data
We take the privacy of your health and fitness data seriously. This data is used solely to provide you with personalized fitness coaching, track your progress, and improve the Services. We do not share your health and fitness data with third parties for their marketing purposes.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Port your data to another service
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information for targeted advertising
To exercise these rights, contact us at the address below. We will respond to your request within the timeframe required by applicable law.
Managing Communications
You may opt out of promotional emails by using the unsubscribe link in our emails. You will still receive transactional messages about your account and subscriptions.
Third-Party Links and Integrations
The Services may contain links to third-party websites or allow integrations with third-party fitness apps and devices. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.
Children's Privacy
The Services are not intended for children under 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: